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Captain Chittarath Poovakkatt Krishnan Nair was born in 1922 into a hapless household in north Kerala, one of the eight kids of a authorities measure aggregator. He joined the ground forces and because of his sense of enterprise, seemed set to travel far. In 1950, he married Leela, the girl of a comfortable handloom proprietor from Kannur. He ended up fall ining her male parent ‘s concern, took it over and so developed export markets, going one of the innovators of the Bleeding Madras cloth that was a fad in the US in the sixtiess. By the early 1980s, Captain Nair was already a rich adult male. The fabric concern ( called Leela Lace after his married woman ) had boomed, he had a big cottage in North Bombay and a fabric mill near it. When he heard that the new international airdrome terminus was being built a few proceedingss from his belongings, he had the thought of turning the land at the dorsum of his mill into a hotel. In those yearss, Bombay did non hold so many hotels. The new Taj had opened in 1972, the Oberoi in 1973 and the President shortly after that. There were a few hotels in Juhu ( Sun and Sand, the Holiday Inn etc. ) and the Centaur, run by Air India, near the domestic airdrome. Nothing new had opened for a decennary and Nair thought that a hotel near the new airdrome would make good.

The Leela opened in 1986 and began entering high tenancies on the footing of air hose traffic because of its location. But Captain Nair was determined to travel into the luxury concern, off from airdrome sites. In 1991, he opened one of the first resorts in South Goa and made programs to construct hotels in Bangalore, Delhi and Udaipur.

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In 1999, Krishnan Nair and his married woman Leela accepted the award from Nipponese emperor Akihitho. Capt. C.P. Krishnan Nair, Chairman, The Leela Palaces, Hotels & A ; Resorts was conferred The GIANT INTERNATIONAL AWARDfor Excellence in ” Business and Industry ” .

Harmonizing to koontz and O’donnell “ it is the art of including the subsidiary to carry through their assignment with ardor and assurance. Zeal reflects ardour, seriousness and strength in executive of plants ; assurance reflects experience and proficient ability. ( cutelittle45, 2009 )

Harmonizing to Keith Davis, “ Leadership is the ability to carry others to seek defined aims enthusiastically. The human factor that holds a group together and actuate them towards their ends. ” ( Asiahotelier, 2010 )

Leadership is an Interpersonal procedure in which the petition workers and lead to the accomplishment of aims. It is located a few qualities to be present in individual, including information, adulthood and personality. These are two or more people who interact with each other. Leader is involved in specifying and modeling the behaviour of the group towards the accomplishment of organisational ends. Leading the State is bound. There is no best leading manner. It all depends on turn toing instances.

( MSG, 2009 )

Leadership is a procedure whereby a director can direct, usher and conveyance to act upon others and work toward accomplishing specific aims in a peculiar instance. Leadership endowment to animate subsidiaries to work with assurance and passion. The chief map of the organisation is to assist better efficiency and achieve concern ends.

( cutelittle45, 2009 )

There are some chief points that justify the importance of leading in concern. Initiates action- A leader is a individual who starts the work by schemes and programs for subsidiaries, where the existent work Begins.

Motivation- A leader creates inducement to play a function in anxiousness at work. It encourages those who have economic and non-economic wagess and therefore gets work from the subsidiaries.

Supplying guidance- Is non merely a leader but besides oversee the lead function for the subsidiaries. Guide future instruction means the subsidiaries the manner they have to make their work successfully and professionally.

Constructing morale- Moral denotes the voluntary cooperation of employees towards their work and the increased assurance and wins their trust. A leader can accomplish full cooperation morale supporter in order to do the best of their abilities that work to accomplish the aims.

( Ravi Kumar Tiwary, 2012 )

Leaderships challenge the bing system, take hazards by doing alterations. Develops and invention leader. Leaders ever ask inquiries like what? And why non? They ever do whatever writes things they like.

Directors ever accept system ; they eliminate hazards by continuing the system. Directors maintain administer, creates orders. Directors ask inquiry like how? And when? They do things compose what so of all time.

Leaderships focuses on people, inspire trust among the people gives empower. Leader besides inspires and motivates people, headers with the alterations. Leaderships ever direct making vision and scheme by maintaining an oculus on skyline. They besides provides the tools and preparations, so allows employees to make it by allow it travel. A leader facilitates employees in deciding jobs and influences them the manner people think at the nucleus is trust.

Whereas a director focuses on system, rely on control. Mangers maintain a control on their employees and besides they help in work outing their jobs, headers with complicities. Directors ever plan and budget by maintaining an oculus on the bottom line. They closely supervise the behaviors, work out jobs. Directors ever say one thing people do because they are told to make. The same applies with the employees when troughs say something to make ; the employees have to make in any state of affairs.

( Gill Robinson Hickman, 1998 )

To understand the importance of leading you should cognize the difference between leading and direction. Management is concerned with the kineticss of interpersonal behaviour and visual aspect of the director occupation alteration, concentrated in the planning, organisation and control facets of the disposal. Leadership trades with alteration, inspiration, motive and influence. Management is more concerned about equibrillium and position. Directors concentrated on the bottom line to stabilise the system within the hierarchy, while leaders look to the skyline to convey the necessary alterations in the organisation.

The chief difference between director and a leader is vision and power. Leaderships ever take your vision and make a caustic power.

Leadership begins where direction ends when the system of wages, penalty and control leads to invention, character and single authorization.

Directors are the people who been given assignment to take others, but lacks the accomplishment of motive to make so whereas leading is an honoured granted to a individual by his or her subsidiary. ( Saxena & A ; Awasthi, 2010 )

Leadership is a function that is of import at every degrees of direction. It is besides of import at the top degree which gives work program and policies. In the center and lower degrees, it is necessary for the reading and execution of programs and plans on leading. Leadership can be exercised by the leading and counsel of subsidiaries at the clip programs.

A leader that is, being a representative of the director of the company. He, with the involvements of seminars, conferences, meetings, etc. Its map is to supply the concern is non publically pass oning. He is besides a representative of his ain section, which he heads.

Leader helps work out through direction / employees integrate personal ends with organisational ends. He tries the attempts of people to take them toward the common end, and therefore the intent of organizing. This can merely be done if they can act upon and obtain willing cooperation and guarantee that the aims.

As a friend, philosopher and steer – A leader should hold the three-most of import characteristics in it. Leader should portion the feelings, ideas and wants with the staff. Leader is a philosopher by his intelligence and experience. How and when clip requires it can be a usher to programs and schemes of top direction through monitoring and communicating among employees, and procure their cooperation in order to accomplish the ends of attention. ( MSG, 2008 )

Old attacks

‘Autocratic leading manner ‘ is a great signifier of transactional leading, where a leader in power by its employees or squad members. The manners describe in determination devising entirely by the leading with small or no flexibleness of employees engagement. Captain Nair is an first-class job convergent thinker and grips challenges and be able to assist subsidiaries find solutions to jobs and alternate attacks to state of affairss. So Captain Nair possesses an bossy leading manner. This manner is preferred when the employees are non educated or competent plenty to do determinations and the determination has serious impact on organisation endurance. Majority of directors in the co-operate universe usage this manner because they do non swear their employees competency with the consequence they make their employee inactive followings.

( Lawrence J. Gitman, 2008 )

‘Bureaucratic leaders ‘ are working on the book to guarantee that employees follow the processs. This is really suited for working with serious safety hazards or if big sums are involved. Bureaucratic leading is where the leader manages books. Everything must be done in conformity with the regulations or policies. In other instances, it may corrupt rigidness and a high degree of control exerted by employees and reduces the ability of organisations to react to altering external fortunes. ( Jack E. MillerA – 2009 )

‘Democratic Leadership or Participative Leadership manner ‘ is characterized by the leader affecting the subsidiaries in the determination devising procedure. Captain Nair follows this manner because Nair do n’t believes on no engagement and no committednesss. when a determination has to take Nair ever discus with his employee or a director, and consequently he takes that determination. This non merely increases occupation satisfaction, but besides by the engagement of employees or squad members in what happened. It can besides assist people to develop their accomplishments. Employees and squad members feel in control of their ain fate, and they motivated to work hard. ( Carl McDaniel, 2008 )

‘Free Rim manner ‘ is qualifying by the leader encouragement to single or group to map independently. The leader either sets limit and followings work out their ain jobs or single sets their ain ends. The participate and the free rim leading manner required tonss of land work in footings of aliening people with the organisation DNA ( Mission, Vision and Values ) with the organisation learning them to understand environment complicity and to develop conceptual accomplishments needed for doing good determination doing procedure directors who do non hold clip and patients to make this land work falls back an bossy leading manner or utilize participate manner in bossy mode.

New attacks

‘Charismatic Leadership ‘ are being attribute with excess ordinarily personal characteristic likes self assurance, continuity, flexibleness, hazard taking ability, assurance in other capableness, strong conventions of the rightness of their belief. They do non demand attain the bid it. The provide vision and a sense of mission in sit pride addition regard and trust. They are capable of the importance of vision in relation to understand others to be clarified. They set high outlook and consistency theoretical account behaviour.

‘Situational leading ‘ construct is based on the premise that there may non be cosmopolitan leading trained on individual leading behaviour and manner applicable in all state of affairss. The behavior effectual in same fortunes may be in effectual under different status. Thus the effectivity of leader ‘s behaviour is dependent upon organisational situational. The eventuality attacks looks for depicting characteristic of state of affairs and follows us analyze the leading manner that can be used efficaciously in different state of affairs. The three dimension ( leader, follower and state of affairs )

defines to bring forth different state of affairs. ( Ashim Gupta, 2009 )

‘Transactional leading ‘ stress on the stopping point relationship between leader and followings. It helps in common benefit from an exchange based relationship with the leader offering certain things, such as follower ‘s committedness on credence of the leader authorization. Captain nair has a Transactional leading manner because he guide and actuate his followings in the way of carry throughing the ends set by clear uping functions and duties. The transformational leader are those who stay in front of the alteration curve invariably signing their industry, making new markets, blessing new tests, returning the comparative regulations. They achieve this undertaking through looking frontward, scanning and watching the competition, descrying the immerging tendencies and new chance and avoiding future monetary values.

‘Transformational leader ‘ wage attending to each person needs for growing and development. After reading this essay we come to cognize that captain Nair has a transformational leading manner, because Nair as we see ever actuate and animate his employee, acknowledge their public presentation, give wagess and observe their little wins. this whatever leader has to make so that employee this instigate them to make more so what expected and assist the organisational to travel excess stat mi. ( Kendra Cherry, 2009 )

In 1998 it all started to travel incorrect. The trade was falling Four Seasons. Both sides are still acrimonious memories of the incident. Sharp autobiography says that he diddled Captain Nair. Of class, this proposal is non good written with Nair, Sharp missive to protest the publication of the autobiography. Harmonizing to the Captain Nair, there had two jobs. The first was that the Four Seasons was predicted that the room was non good to put that much for Goa belongings. The barrier was the 2nd and more of import stigmatization. Nair want to be named captain of the Four Seasons Hotel Leela. Sharp portions declined branding. The bead reflects the beginning of the dealing terminal of the Captain first aureate Nair phase. He spent crores on the rehabilitation of the hotel in Goa, and it would be a piece before he could retrieve his investing. In add-on, it all of a sudden opened before viing in their ain backyard as a new hotel near the Leela Bombay. Worse, he found that the land was purchased in Udaipur waste – were allowed to construct at this point. And lost Rs 200 crore he had paid for land in Hudco Delhi, a authorities bureau, every bit good as any hotel could be taken at this location. Worst of all, Hudco seemed loath to acquire his money back.

As it turned out, the sceptics were incorrect. Captain Nair pulled an astonishing rejoinder, thanks chiefly to its Bangalore hotel. As of 2000, Bangalore began to win 1000s of foreign visitants because of its package industry. Fortunately for Captain Nair, he was ready. Leela with a new belongings that is non next to the airdrome, but is besides handily near to the package company Foreigners could wing, make their concern and wing back without of all time trouble oneselfing with the insane traffic and pollution of the metropolis of Bangalore. As shown the Oberoi Vilas belongingss group that Indian hotels could every bit much as those in word, calculate Europe, proved the Bangalore Leela that our metropolis hotels could raise every bit much as existent estate in America.

As net incomes from Bangalore began streaming in, Captain Nair ‘s fortune changed. Finally, he got his money back from Hudco, he signed a belongings in Gurgaon, administer the Goa Hotel eventually made additions and the Bombay Leela held its ain despite competition. The run of fortune has continued. He runs a belongings in Kovalam has built a first hotel in Udaipur and is on the brink of opening a luxury hotel in Delhi Chanakyapuri. More significantly, he believes that an foreigner in the hotel went to one of their senior solons. He sold the fabric concern for a few hundred crores a few old ages ago. When we spoke of the three major ironss now progressively, we speak of four. Despite so much smaller than the other, the Leela is now regarded as one of the large male childs.

( HT Brunch, 2011 )



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Anonymous, 2008. [ Online Book ] . hypertext transfer protocol: // . [ Accessed

( Ashim Gupta, 2009 ) . leading development. [ Online Book ] .

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( Carl McDaniel, 2008 ) The Future of Business: The Essentials – Page 162. [ Online Book ] . hypertext transfer protocol: // id=vUdFCfnJYu4C & A ; pg=PA162 & A ; dq=autocratic+leadership++styles & A ; hl=en & A ; sa=X & A ; ei=XQ7AUP22MpGJrAfRjoGgCw & A ; ved=0CDEQ6AEwAA # v=onepage & A ; q=autocratic % 20leadership % 20 % 20styles & A ; f=false. [ Accessed

cutelittle45, 2009. [ Online Book ] . hypertext transfer protocol: // [ Accessed

Gill Robinson Hickman, 1998. Leading Organizations: Positions for a New Era. [ Online Book ] . hypertext transfer protocol: // id=MGugUnmvhVQC & A ; pg=PA112 & A ; dq=leader+vs+manager & A ; hl=en & A ; sa=X & A ; ei=hQrAULPpD4XyrQfQ8IGIAg & A ; ved=0CEMQ6AEwBw # v=onepage & A ; q=leader % 20vs % 20manager & A ; f=false. . [ Accessed

HT Brunch, February 13, [ Online Book ] . hypertext transfer protocol: // . [ Accessed

( Jack E. MillerA – 2009 ) . Supervision in the Hospitality Industry. [ Online Book ] .

hypertext transfer protocol: // id=3L-p-mhPkN4C & A ; pg=PA15 & A ; dq=Bureaucratic+leadership++styles & A ; hl=en & A ; sa=X & A ; ei=8Q_AUIW8HMb_rAfX9YHYDA & A ; ved=0CDoQ6AEwBA # v=onepage & A ; q=Bureaucratic % 20leadership % 20 % 20styles & A ; f=false. . [ Accessed

( Kendra Cherry, 2009 ) . [ Online Book ] .

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( Lawrence J. Gitman, 2008 ) The Future of Business: The Essentials – Page 162. [ Online Book ] . hypertext transfer protocol: // id=vUdFCfnJYu4C & A ; pg=PA162 & A ; dq=autocratic+leadership++styles & A ; hl=en & A ; sa=X & A ; ei=XQ7AUP22MpGJrAfRjoGgCw & A ; ved=0CDEQ6AEwAA # v=onepage & A ; q=autocratic % 20leadership % 20 % 20styles & A ; f=false. . [ Accessed

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Ravi Kumar Tiwary, 2012. Importance of Leadership. [ Online Book ] . hypertext transfer protocol: // . [ Accessed

Saxena & A ; Awasthi, 2010. Leadership. [ Online Book ] . hypertext transfer protocol: // id=W7KFqIyO6XkC & A ; pg=PA13 & A ; dq=leader+vs+manager & A ; hl=en & A ; sa=X & A ; ei=hQrAULPpD4XyrQfQ8IGIAg & A ; ved=0CDcQ6AEwAw # v=onepage & A ; q=leader % 20vs % 20manager & A ; f=false. . [ Accessed


Undertaking 2: Function of Crisis Leadership

Critical event or a determination point is that, if non handled decently and seasonably it a muss or harm.

Harmonizing to concern dictionary crisis is an unstable state of affairs of utmost danger or trouble or a important phase or turning point in the class of something.

The crisis can strike any company at any clip. Microsoft, Value Jet, Chrysler, Pepsi, and the baccy industry are some of the immature companies that can certify to this, but they are non entirely. The crisis is non about the size of a company or ill fame discriminate, and can crush, if a company is expected of them, at least. Crisis can come in many signifiers like work stoppages, layoffs, recalls or allegations of force, but some of the crisis may look little, crisis have the possible to damage the repute of a company. ( Jennifer Hogue, 2001 )

Crisis Management

Regardless of the type of concern you run, there are many types of crises that have the possible to impact them. However, this is non ever a bad thing. In fact, the crisis may really take to positive consequences, and offer good chances for larning and betterment. In Chinese, Mandarin Chinese, the symbol of the crisis is interpreted as a “ unsafe chance. ” By their nature, crises are serious and unsafe minutes of the life rhythm of a company, but still with the possibility of crisis, with the possibility to go forth the organisation in a manner stronger than it was before the crisis.

Crisis direction is the direction and coordination of responses your concerns to an incident that threatens to ache or damaged, you must function your employees, installations, accomplishments, valuables and / or repute. Forecasting possible crisis direction should be the most of import precedence for the proactive crisis direction squad, for illustration, to retrieve as if the computing machine system is wholly destroyed. On the other manus, involves the reactive crisis direction to place, prosecute the true nature of the current crisis, to minimise the harm and recover from the crisis. Besides a strong focal point on public dealingss to mend the harm to the public image and assure stakeholders that recovery is in advancement.

The crisis direction program is made the duty of the contractor and / or directors to follow when a catastrophe or a non-physical crisis has hit the concern. It is a well-documented planning, detailing the steps to be taken and is designed to cut down confusion, terror and restore order. ( Ibid, 2007 ) .

Natural Crisis, environment and nature can take to natural crisis. They are by and large beyond the control of single.

Tornados, temblors, hurricanes, landslides, tsunamis, inundations, brought all into calamity. Crisis technological occurs as a consequence of a mistake in the engineering. Problems during the crisis technological systems causes rupture of the machine, package corruptness, because of all this there is a technological crisis. Crisiss occur when people fight confrontation between them. Persons can non be reconciled with each other and finally unproductive plants from boycotts, work stoppages and as such indefinitely. In this type of crisis, people disobey superior ‘s ultimatums and coerce them to accept their demands. Internal differences, lead effectual communicating and a deficiency of coordination of crisis confrontation. ( MSG, 2008 )

The pre-crisis phase

If a individual in the organisation identifies critical state of affairs, they normally give them to their supervisor / director. Either pre-crisis or are warned predecessor. At this clip the critical state of affairss is merely known within the organisation and have non yet seen by the populace.

In the critical province leader Tells that their undertaking is to analyse them and to find that the serious job is possible. Then, when directors are comfy and I think we will work out without outside aid, and so take any action. When viewed on the other side, that the critical state of affairs as a serious intercession, they will take steps to extenuate

If directors are cognizant of this, it is your duty to pull off and to forestall it from traveling. During the acute stage of the crisis that ‘s all. Because of the individual chance negative state of affairs can be transferred into a positive state of affairs.

The first job is the state of affairs what it is and what it might be. You have to make up one’s mind if the state of affairs is serious, or if you think that it will be resolved. Is at that place anything that could damage the bottom line, or endanger positive public image, or cause close media or authorities control? If they find that there is harm to the organisation, they must take action.

The acute-crisis phase

A crisis moves from pre-crisis to the ague crisis, when it is seeable outside the organisation. At this point in clip, directors have no pick but to turn to it. It is excessively late for preventative steps, like any step more now can be considered as “ harm control ” .

When the job moves to the “ ague ” phase, the crisis direction squad should be in action. In general, the crisis squad is a group of people who specialize in crisis direction. However, in the state of affairs of a little company, could presume this function, the proprietor, and possibly some of your most of import employees.

The post-crisis phase

A crisis moves from the ague phase after phase of crisis after they contain. This is when the organisation is seeking to reimburse their losingss.

Directors need to demo the clients, the stockholders, and the community that the organisation of the jobs the crisis has caused them attention. Points to maintain in head during the post-crisis phase. Change the organisation ‘s agenda during the crisis. And besides do the alterations that were seen during the crisis

( Devlin. E, 2007 ) .

Duties of the leader during the crisis

Take charge rapidly

This includes the activation of the crisis squad set uping crisis direction communications inform cheques identify the individual who will pull off the crisis, your employees, which is the crisis director in charge rapidly, before your concern weakens.

Establish the facts

This includes the Reconstruction of the information available to decode the facts. However, it should be noted that the facts are non ever by the clip a crisis moves to acute phase should be known. Often there are many versions of the narrative go arounding around the workplace, many of them either as rumor or hyperbole. It ‘s up to you to find fact from fiction.

State your narrative

During a crisis, you should pass on with your employees before their truenesss begin to crumple. You may happen that many of them experience embarrassed with the nine have touched it with your company and some may even experience that they are accused. It ‘s up to you to quiet her and put things directly.

Your clients are besides concerned, so it is of import that you. They know every bit shortly as possible and allow them guarantee you that you have to command the state of affairs For illustration, if you. A big client base, one of the easiest ways to pass on with them to an e-mail alarming them to direct over the state of affairs Alternatively, if your concern relates merely to work with a few select clients by speaking to them on the phone with them straight and be more appropriate. Regardless of which option you choose, the aim remains the same, that is, state them to see your side of the narrative and state them that you are working to acquire things under control.

Fix the job

The concluding measure to the direction of a crisis is to repair the job. While seeking to reimburse losingss and do alterations that were identified as being needed.

One of the best ways to do up for losingss to consumers that you show about what did the crisis to demo your company and that is to give them what you can make to forestall it go oning once more.

There is no 1 magic solution for the direction of all crises. The best thing you can make is fix every bit much as possible and have taken stairss to cover with crises, every bit shortly as possible, if they can happen.

Actual crisis

Crisis Leadership Moment # 1

Imagine eventually hit! Bird grippe has been confirmed to be infective. One of their employees going merely been diagnosed with this awful disease after returning. His staff is awful already exposed, and most are non prepared personally at place during an eruption. However, it is necessary to transport out the company ‘s program of concern continuity. Employees of the crowd wants to take clip. What do you make?

Crisis Leadership Moment # 2

They learn that one of your installations has emitted low-level toxic substances indefinitely. However, the Company is detaining the debt on the footing of a old determination replacing of a faulty system in your works. But it is rapidly resolved. Possibly employees, visitants and others have exposed all to a little grade. Most likely, the exposure was minimum with no harm.

Unfortunately, there was a similar state of affairs in the same installation in the past twelvemonth. They reported it to the governments and the media, in larning about them, exaggerated the narrative, faulting the company for the execution of people at hazard.

If cognition of the present toxic emanations have been presented to the populace, it would do serious reputational and legal harm to your organisation probably now that it ‘s go oning once more. But it would be even worse when she discovers that she tries to cover up subsequently. Merely you and a few sure subsidiaries are cognizant of the issues now. They proactively go public and seek the feared hazard of personal, legal and reputational harm or to work out the state of affairs calmly with ( hopefully ) no public injury?

Crisis Leadership Moment # 3

Two bombs hit your installations at the same time in different locations with a note from an militant group taking recognition. Make you shut all your installations throughout the endeavor as a safety safeguard? If so, for how long? If non, what are alternate responses?

( Bruce T. Blythe, 2006 )


Each of these state of affairss requires a determination definition. Initial information is normally incorrect. Rumors abound. Measures should be taken without adequate clip for. The velocity of the input informations is impressive. The accent is impressive. Well, can these determinations about life and decease effects. Act in a manner that it will be discussed subsequently.

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